At 3226, we pride ourselves on quality, attention to detail and the satisfaction of our customers. Through our rigorous quality control program, each piece of our leather goods, printed materials, and jewelry are inspected before they ship to you. Please inspect your order when received to ensure the product(s) have not been damaged in transit. Please feel free to contact us with any quality issues, damaged goods or any other questions you might have once you have received your order.
Leather Goods:
When placing a custom order of leather goods, please ensure logos, initials or symbols are correct before submitting. All leather goods that are customized, embossed or laser etched are not available for returns, unless there is a manufacturing error, product defect, or damage in transit.
For eligible leather goods returns, please document the request by taking photos of the issue and emailing the photos along with any other details to: info@3226online.com. If notified within 15 days of delivery of your order, we will issue a prompt exchange for the same item or a full refund.
For returns of unused and non-personalized leather goods, we will issue an exchange or refund within 15 days of the product(s) being delivered. Returned products will not be eligible for reimbursement without prior approval by 3226. Please contact us directly at Applicable restocking charges may apply to some products. Customers returning/exchanging eligible leather goods will be responsible for insuring products at value and shipping costs. The return/exchange address for 3226 is:
Should a problem arise with your customized leather goods after 30 days of delivery of your order, please do not hesitate to contact us. At 3226, customer care is our number one priority, and we work hard to maintain satisfied and repeat customers.
**IMPORTANT NOTICE: 3226 reserves the right to cancel any leather production order at our discretion if it is found to be inappropriate for material, language, content or images.
Printed Materials:
Refunds, Returns, & Exchanges are not available once printed materials are proofed by the customer and a representative of 3226 is given written approval for production.
**IMPORTANT NOTICE: 3226 reserves the right to cancel any printed material production order at our discretion if it is found to be inappropriate for material, language, content or images.
Jewelry:
Kala Fine Jewelry is offered exclusively by 3226 and each piece is handmade to order, therefore, we do not offer returns on Kala products. Certain orders are provided exemptions to our standard “no return” policy for jewelry. Please feel free to contact us with specific concerns and we can consider your unique circumstance.
Any Kala Fine Jewelry purchased on sale, discounted or with a promo code are not eligible for returns or exchanges.
**IMPORTANT NOTICE: 3226 & Kala Fine Jewelry reserves the right to cancel any jewelry production order at our discretion if it is found to be inappropriate for material, language, content or images.
